Shipping & Returns
Shipping & Delivery
Experience hassle-free shopping with our swift delivery service. From the moment you place your order, we ensure a seamless process, with packages typically arriving at your doorstep within 2 to 8 days, depending on your location and chosen shipping method. Whether you opt for standard delivery or expedited shipping, our goal is to get your items to you swiftly, so you can enjoy them sooner. Rest assured, we work diligently to minimize delivery times, allowing you to indulge in your purchases with minimal wait. Shop confidently knowing that your items will be on their way to you promptly, enhancing your shopping experience every step of the way.
Return Policy
At Sundar Sakhi, we strive to ensure your complete satisfaction with every purchase. Please review our return policy carefully to understand your options in case you need to return or exchange an item: Product Tags: To be eligible for a return or exchange, the product tags must remain attached. Please ensure that all tags are intact and undamaged upon return. Unboxing Video Requirement: We kindly request that you provide an unboxing video when returning or exchanging an item. This helps us ensure the condition of the product upon return and facilitates a smoother process. Return and Exchange Conditions: Products may be exchanged or returned only if they are damaged upon receipt. We do not accept returns for reasons other than damage. Money Return Option: In the event of a return due to damage, we offer the option of a refund. You can also choose to utilize the refunded amount to purchase other items from our store. Exchange Request Timeframe: If you wish to exchange a damaged product, please submit your exchange request within 24 hours of receiving your order. Requests made after this timeframe will not be entertained. We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience at Sundar Sakhi. If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer support team. Thank you for choosing Sundar Sakhi. We appreciate your trust and support!
Tracking your Order
Implementing both order tracking directly from the website and enabling customers to send WhatsApp messages with a simple click on the WhatsApp icon involves integrating user-friendly interfaces and backend systems. Customers should be able to input their order details easily to track their orders, while the website's backend processes this information to retrieve and display the relevant order details seamlessly. Additionally, integrating a WhatsApp icon/button into the website allows customers to send messages containing order details effortlessly, facilitated by backend logic that dynamically generates message content and utilizes a messaging service API for delivery.
Money Back Guarantee
Our money-back guarantee ensures customer satisfaction, offering refunds exclusively in cases of damaged products. If you receive a damaged item, we are committed to providing a full refund upon return. Please note that our products are handmade, so minor defects in designs may occur. This guarantee underscores our dedication to delivering high-quality products and ensuring your trust in our service. If you encounter any issues with your order, please contact our customer support team, and we will promptly assist you in resolving the matter.
Privacy Policy
At Sundar Sakhi, safeguarding your personal data is our top priority. We employ industry-standard encryption for secure transmission and storage, ensuring confidentiality. With restricted access and regular audits, we minimize risks and promptly respond to any breaches. We collect only essential data and ensure third-party compliance. Our commitment to data security is unwavering, and we're dedicated to maintaining your trust in our services.